Policies, Terms, and Conditions
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By placing an order with Rainier Satellite you acknowledge that you have read and accept our policies, terms, and conditions stated here at the time of sale. Policies, Terms ,and Conditions are subject to change at any time without any prior notice. It is the responsibility of the consumer to check for changes each time they visit this site. Shipping Policy
Use & Warranty Service Policy All sales are final. We DO NOT refund payment for any product purchased. However, we will exchange products within 30 days that have a manufacturing defect. Unit must be shipped to us with all original packaging and accessories intact. Unit will be checked out by our staff. If found defective a replacement will be sent. If unit is not at fault and problem is on customers end, customer will be responsible for any labor fees, and return shipping to them. If any packaging or any original accessories are missing, customer will be charged for replacement parts and or refurbishment fee before obtaining a new or replacement unit from us. After 30 day period manufacturer warranty will apply and product must be sent directly to them. To obtain Warranty service within the first 30 days, contact customersupport@rainiersatellite.net to receive an RMA form to fill out with number to return with product. We will also supply to you which service center address unit will need to be shipped to via this e-mail. Labor charges are not covered under this warranty unless unit is found defective by us. The repaired or replaced item will be shipped to the customer, at Rainiers Satellite's expense. It's the consumers responsibility to pay shipping costs to Rainier Satellite or manufacturer's service center. After the 30 day period all items must be returned to the manufacturer for replacement or repair under the manufacturer warranty as applicable. Within the first 30 days. Please Contact Rainier Satellite directly if you have any product that has issues. Do Not send it to the address they were shipped from unless Rainier Satellite tells you to do so. You must obtain an RMA form from Rainier Satellite and return it to Rainier Satellite first before you send any improperly working product back. Not following these instructions will result in delay or possible non replacement of product. RMA Terms & Conditions are documented in full on our RMA form. All Sales are Final. There are NO CASH REFUNDS on products you do not want. Don't order unless you want it! Not Covered by the Warranty Rainier Satellite's Warranty does not cover any problem that is caused by (1) an accident, abuse, neglect, or exposure to shock, electrostatic discharge, heat or humidity beyond the product’s specifications, improper installation, inappropriate operation, maintenance or modification, or (2) any misuse contrary to the instructions in the installation sheet, or (3) loss, or (4) malfunctions caused by other equipment. Rainier Satellite's Warranty is void if a product is returned with removed, damaged or tampered labels or any other alterations (including removal of any component or external cover) to the product. Rainier Satellite's Warranty does not cover labor charges or any direct, consequential, or incidental damages. Costs related to recovery, removal or installation are not recoverable under the Rainier Satellite Limited Warranty. Rainier Satellite will not provide any warranty coverage unless claims are made in compliance with all terms listed here, and proper return procedures are followed. Return Policy: Rainier Satellite will accept products returned by customer for a period of 7 days from the date of sale provided that: If item is marked All Sales are Final this falls under the "All Sales are Final" policy. Deductions for Returned Products: Refund Policy Cash refunds are only given within a 10 day return window if approved by us following above procedures, and will be paid in the form of a check from Rainier Satellite to the original purchaser (no exceptions). By accepting the refund check sent to you it removes Rainier Satellite’s liability to you in full of fulfilling the original transaction. By accepting a refund check as compensation the party agrees to hold harmless Rainier Satellite LLC, its agents and employees, and shall be free from all liabilities and claims for loses, damages and/or suits pertaining to transaction or services involved. Refund Fees If product or service was paid using our online payment system through Paypal to process credit or debit card transaction, this fee and post office fees for signature required registered mail of refund check will be deducted from the amount of the check sent. Refund Using Online Payment System through Paypal. If for any reason a tranaction amout is refunded through Paypal you (the buyer) are liable for any tranaction fees Paypal took when ordering. Rainier Satellite will only refund the amount back to you minus Paypal's tranaction fees. NO EXCEPTIONS! Shipment Stage Once product enters the shipment stage a 25% restocking plus refund fees will be applied. Items marked All Sales Are Final An item marked as ALL SALES ARE FINAL means just that. Due to the cost or condition of these items, we do not accept any returns, exchanges, or cancellations unless the item is defective or damaged. Under certain circumstances an in store credit may be applied to this type of item. In store credits must be approved by management. Product Closeout Policy If product is a one of a kind closeout and found defective it will be replaced with the closest product we have to it in stock. If this is not possible an instore credit will be issued minus any fees associated or due for troubleshooting, shipping, etc. No refunds are available as with this type of product ALL SALES ARE FINAL. Satellite Dish Order Cancellation Fee There is a 7% cancellation fee on total amount of job to terminate a satellite dish order once process is started and payment is received by us. This cancellation fee, plus any fees to refund payment using wire, credit card, check etc will be deducted from the total paid to us. Your refund will be minus these fees. Payment Policy Accepted Payments:
Our Consumer Receiver Policy All receivers are brand new and shipped directly from Cisco to Rainier Satellites facilities, then to our subscribers. They carry a full warranty with Cisco with an optional Cisco Smartnet for advanced support and replacement. Cisco's policy is between Cisco and Rainier Satellite and are licensed to the Rainier Satellite authorization pool. Secondary market new or used aka pre-owned unlicensed equipment cannot be used or activated on the Rainier Satellite subscription platform. Programming Policy Consumer Programming Termination: All Programming Services purchased at our store are Intended Strictly for Private, Non-Commercial Viewing in only the USA at the address provided to us at commencement of this agreement. You agree that no Services provided to you may be used for public or commercial viewing or used outside the U.S. and or its possessions address on record with us. In the event that you use our services in violation of this (1) we may disconnect your Services without notice at any time; and (2) in addition to all other applicable prices, fees and charges, you agree to pay us the difference between the price actually paid for the Services and the full applicable price that Rainier charges for public or commercial viewing of the Services. (International distribution is not available at this time)
Privacy Policy Your information is used for transacting business and enhancing your store visit only. It is not shared, sold, or otherwise distributed to anyone except for transacting business with you. All Policies, Terms & Conditions are subject to change at any time.
Contact Information: Rainier Satellite LLC To contact the sales dept: sales@rainiersatellite.net
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