Customer Support Center

Welcome to our Customer Information Tech Support Center. Here you can find help with answers to questions you may have regarding setting up and maintaining your Rainier Satellite television experience. We have categorized each information section with the universal color coding of...

RED

YELLOW

GREEN

...to signify the importance of each information section. Red is is critical.

If you're a new customer when you see this arrow Download and study these documents first. They will help you understand and operate your new equipment.

Please read the documents and view video's fully before contacting tech support. Many problems you may be encountering can be resolved with the information found here.

If you need help beyond the information found here please contact us at: customersupport@rainiersatellite.net If your a current Rainier Subscriber you can call our Technical Help Desk at 509-477-9270 from 10 AM - 4 PM, Monday - Friday, Pacific Time for a live agent. After hours please leave a message. This service is free for Rainier customers who purchaced products from us. Technical assistance for a Non Rainier customers is available also for a $85.00 pay per incident (call) basis fee. Non Subscribers for general questions please call 509-486-4137.

 

Status | Support | Technical Database

Critical Issues and Information

Consumer Platform Critical Issues and Information:


02-15-2022. (5G migration) Prompt Action Required.

Mav-TV and Newsmax has changed their location. Please update your D9865 to continue your subscription programming of these channels.

Satellite: 127 West (Horizontal polarity)
Name: MAV SUITE
Modulation Type: DVB-S2
Downlink: 04.140
Symbol Rate: 30.000
NID: 1322

Mav TV Channel 104
Newsmax Channel 107

 

02-15-2022. (5G migration) Prompt Action Required.

Newsnation (WGNA) has changed their location. Please update your D9865 to continue your subscription programming of these channels.

Satellite: 123 West (Horizontal polarity)
Name: NEWSNATION
Modulation Type: DVB-S
Downlink: 04.060
Symbol Rate: 29.270
NID: 9
Channel 50

 


Commercial Platform Critical Issues:

NONE

For Technical Issues Call 509-477-9270. Have your headend, IRD, and service information available for our tech staff.

UPLINK SIGNALS
No issues to report.

 

AUTHORIZATION TRIPS
No issues to report.

Setup and Technical Support Information
D9865 Owners Manual Quick Tips Startup Guide
Receiver Setup Preset Tuning Data
Programming Authorization
Steps & Information
Technical Resources / Videos /
Dish Pointer / Reception Issues
VIDEO: How To Add New Preset VIDEO: How To Change Preset
VIDEO: Finding Satellite and Rainier mux using the D9865 Tutorial Channel Locations / Setup Data / EPG
High Block Splitter Hookup Kit Manual 4DTV Dish Mover Setup
4DTV Hookup Instructions Harvard Scientific Ortho Feed Hookup and 9865 Configuration
High Block Splitter Hookup Kit Manual 4DTV Dish Mover Setup
9 foot Rainier Satellite Dish Specs 9 foot Rainier Satellite Dish Installation Manual
General Information
Policies Terms and Conditions Satellite Arc Channel Chart
Need Our Products Installed?
Contact a Rainier Authorized Dealer
D9865 Series Tuning Data for Rainier Subscribers: Here
Track Your Order  
For Price Quotes with PayPal Financing Costs Call 509-486-4137