Customer Support Center
Welcome to our Customer Information Tech Support Center. Here you can find help with answers to questions you may have regarding setting up and maintaining your Rainier Satellite / SkyView Television experience. We have categorized each information section with the universal color coding of...
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RED YELLOW GREEN |
...to signify the importance of each information section. Red is is critical.
If you're a new customer when you see this arrow 
Download and study these documents first. They will help you understand and operate your new equipment.
Please read the documents and view video's fully before contacting tech support. Many problems you may be encountering can be resolved with the information found here.
If you need help beyond the information found here please contact us at: customercare@rainiersatellite.com If your a current Rainier Subscriber you can call us at 509-486-4137 from 10 AM - 4 PM, Monday - Friday, Pacific Time for a live agent. After hours please leave a message. This service is free for Rainier customers who purchaced products from us. Technical assistance for a Non Rainier customers is available also for a $85.00 pay per incident (call) basis fee.
Status | Support | Technical Database
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Skyview Television Consumer Platform Critical Issues and Information: 4-07-2024 IMMEDIATE ACTION REQUIRED!
Mav-TV has moved to the 101 W Satellite in the Hallmark PLEX and now using the CA 128 Conditional Access system. It can be found on channel 211. Current Subscribers if you have any issues please call 509-486-4137. The old 127 W Satellite channel access has been deauthorized and removed. Mav-TV is available in our Digital Essentials or higher packages. If your not currently subscribed to SkyView Television or looking for Mav-TV you can subscribe Here
12-15-2023 All Current Rainier Satellite SkyView Televison subscribers have been migrated to our new CA 128 Conditional Access System. All old legacy CA system streams have been removed in December 2023. If you experience any issues please contact us at 509-486-4137 during business hours. As part of this upgrade the old CA system was shut down. As of Feburary 1, 2024, past or lapsed subscribers will be required to pay a $35.00 reconnect fee to subscribe to our new SkyView Television packages with CA 128 access. To prevent being charged this fee please subscribe before Febuary 1. 2024. For all new subscribers that purchase our D9865D reciever with bundled programming no fee is charged.
Commercial Platform Critical Issues: NONE |
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| D9865 Owners Manual |
Quick Tips Startup Guide |
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| SkyView Television Receiver Setup Preset Tuning Data |
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| SkyView Television Programming Authorization Steps & Information | Technical Resources / Videos / Dish Pointer / Reception Issues |
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| VIDEO: How To Add New Preset | VIDEO: How To Change Preset | |
| VIDEO: Finding Satellite and Rainier mux using the D9865 Tutorial | ||
| High Block Splitter Hookup Kit Manual | 4DTV Dish Mover Setup | 4DTV Hookup Instructions | Harvard Scientific Ortho Feed Hookup and 9865 Configuration |
| High Block Splitter Hookup Kit Manual | 4DTV Dish Mover Setup | 9 foot Rainier Satellite Dish Specs | 9 foot Rainier Satellite Dish Installation Manual |
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| Policies Terms and Conditions | ||
| Need Our Products Installed? Contact a Rainier Authorized or 3rd Party Dealer | Satellite Charts North America | |
| Track Your Order | Satellite Footprints | |
| Receiver Mux Tuning Parameters | Adjust Limit Switches Venture Actuator | |
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