Customer Support Center

Welcome to our Customer Information Tech Support Center. Here you can find help with answers to questions you may have regarding setting up and maintaining your Rainier Satellite television experience. We have categorized each information section with the universal color coding of...

RED

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GREEN

...to signify the importance of each information section. Red is is critical.

If you're a new customer when you see this arrow Download and study these documents first. They will help you understand and operate your new equipment.

Please read the documents and view video's fully before contacting tech support. Many problems you may be encountering can be resolved with the information found here.

If you need help beyond the information found here please contact us at: customersupport@rainiersatellite.net If your a current Rainier Subscriber you can call our Technical Help Desk at 509-477-9270 from 10 AM - 4 PM, Monday - Friday, Pacific Time for a live agent. After hours please leave a message. This service is free for Rainier customers who purchaced products from us. Technical assistance for a Non Rainier customers is available also for a $85.00 pay per incident (call) basis fee. Non Subscribers for general questions please call 509-486-4137.

 

Status | Support | Technical Database

Critical Issues and Information

Consumer Platform Critical Issues and Information:

IMPORTANT. Please update your receivers to continue your subscription with us.

On 9-16-2022 Rainier Satellite swapped the following channels to SES-22 135 west. As of 9-19-2022 the old SES-3 103 West location was turned off. The new channels on SES-22 are as follows.

300: Playboy HD

400: Playboy ESP HD

600: Sony Cine HD

700: Sony Movies HD

800: Ovation HD

The tuning parameters are as follows:

SES-22
135 W
Horiz
FREQUENCY: 4100
SR: 30000
MODULATION :DVB S2
NID: 10

Depending on your package services will now be received at the new location. If you have any problems, your dish may need an alignment, or new PLL LNB. Rainier Satellite carries everything you need for great reception in our store.

>> Shop Rainier Satellite

Any questions please call us at 509-486-4137.


Commercial Platform Critical Issues:

NONE

For Technical Issues Call 509-477-9270. Have your headend, IRD, and service information available for our tech staff.

UPLINK SIGNALS
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AUTHORIZATION TRIPS
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Setup and Technical Support Information
D9865 Owners Manual Quick Tips Startup Guide
Receiver Setup Preset Tuning Data
Programming Authorization
Steps & Information
Technical Resources / Videos /
Dish Pointer / Reception Issues
VIDEO: How To Add New Preset VIDEO: How To Change Preset
VIDEO: Finding Satellite and Rainier mux using the D9865 Tutorial Channel Locations / Setup Data / EPG
High Block Splitter Hookup Kit Manual 4DTV Dish Mover Setup
4DTV Hookup Instructions Harvard Scientific Ortho Feed Hookup and 9865 Configuration
High Block Splitter Hookup Kit Manual 4DTV Dish Mover Setup
9 foot Rainier Satellite Dish Specs 9 foot Rainier Satellite Dish Installation Manual
General Information
Policies Terms and Conditions Satellite Arc Channel Chart
Need Our Products Installed?
Contact a Rainier Authorized Dealer
D9865 Series Tuning Data for Rainier Subscribers: Here
Track Your Order Satellite Footprints
Receiver Mux Tuning Parameters Adjust Limit Switches Venture Actuator
For Price Quotes with PayPal Financing Costs Call 509-486-4137