Customer Support Center

Welcome to our Customer Information Tech Support Center. Here you can find help with answers to questions you may have regarding setting up and maintaining your Rainier Satellite television experience. We have categorized each information section with the universal color coding of...



GREEN signify the importance of each information section. Red is is critical.

If you're a new customer when you see this arrow Download and study these documents first. They will help you understand and operate your new equipment.

Please read the documents and view video's fully before contacting tech support. Many problems you may be encountering can be resolved with the information found here.

If you need help beyond the information found here please contact us at: If your a current Rainier Subscriber you can call our Technical Help Desk at 509-477-9270 from 10 AM - 4 PM, Monday - Friday, Pacific Time for a live agent. After hours please leave a message. This service is free for Rainier customers who purchaced products from us. Technical assistance for a Non Rainier customers is available also for a $85.00 pay per incident (call) basis fee. Non Subscribers for general questions please call 509-486-4137.


Status | Support | Technical Database

Critical Issues and Information

Consumer Platform Critical Issues: NONE

Commercial Platform Critical Issues: NONE

No issues to report.


No issues to report.

Setup and Technical Support Information
D9865 Owners Manual Quick Tips Startup Guide
Receiver Setup Preset Tuning Data
Programming Authorization
Steps & Information
Technical Resources / Videos /
Dish Pointer / Reception Issues
VIDEO: How To Add New Preset VIDEO: How To Change Preset
VIDEO: Finding Satellite and Rainier mux using the D9865 Tutorial Channel Locations / Setup Data / EPG
High Block Splitter Hookup Kit Manual 4DTV Dish Mover Setup
4DTV Hookup Instructions Harvard Scientific Ortho Feed Hookup and 9865 Configuration
General Information
Policies Terms and Conditions Satellite Arc Channel Chart
Need Our Products Installed?
Contact a Rainier Authorized Dealer
D9865 Series Tuning Data for Rainier Subscribers: Here
Price Quotes with PayPal Financing Costs
Complete System Package 9865 Basic Package
9865 Core Electronics Package